In this guide, I will show you the fastest way to reach MTN. The modus operandi for reaching customer care service of Telecom services in Nigeria before now is by calling their designated lines for example 181 in Nigeria.
The Issue with MTN Customer Care in Nigeria
But it can be an annoying that when you call you hardly see any operatives attend to you, some times you had to wait for the queue for up to 30 minutes or more before you are finally attended, and even when logging your complain let’s hope you meet the right operative that can solve your problem so you don’t have to call back or pray that you don’t get interrupted by bad network so you don’t have to call back again.
Another annoying thing is, if your issue is not resolved in one call to the MTN customer service it means you need to brace yourself and be ready to face worst when you call back, you will need to wait on queue again, and you will have to start explaining the issue all over again even if you called back in 30 seconds internal, all these are the major put off for calling MTN customer care.
Is like the company is beginning to listen to feedback from customers about their customer service, that’s why they have made available their customer service on the biggest messaging app in the world, who don’t use WhatsApp in 2019?
This way they will be able to attend to more of customers complain and MTN customers will face less rigor in the process of logging their complaints.
It doesn’t really make a lot of sense that you had to wait endlessly call to be attended to just because you need to activate your new MTN SIM.
Trust Nigerians, they are beginning to study MTN customer care, and they are now suggesting to one another the best time to call the network, some concluded the best time would be on a weekday, some think it is weekend, while some suppose that midnight from around 1 am to 3 am at the best time, a friend said he has had luck reaching MTN customer service from 4 am to 6 am in the morning.
Whatever the case, all of those are over now, You can now contact MTN more easily than ever in just a few clicks. The company has rolled out her new MTN Customer Care Whatsapp Numbers that lead directly to their call center agents. All you need do is add up any of the listed MTN Whatsapp numbers and send them the issues you encounter using their service.
You may not get responded to as soon as expected, due to other requests from users before you, but be sure that you will be attended to in good time possible, this is a lot better than waiting endlessly on a call where all you hear is series of MTN product and service promotions and jingles.
MTN Customer Whatsapp Numbers
Listed below are the MTN customer Whatsapp Numbers that are rolled out by MTN for their subscribers and users to reach them. The numbers are exclusively available for MTN users.
We found this update cool and satisfying, thanks to the fact that the telecommunication system in Nigeria is getting more competitive and Telcos are forced to give their best in service offerings and products plus customer satisfaction to keep their share of the market.
MTN Nigeria Customer Care Number
If you still needed to reach the MTN Customer care on call be sure to call 180 or use 181 for self-service, the call is free from MTN lines.
You can as well reach MTN customer care Nigeria through their Emails, Social media and websites.
MTN Nigeria Customer care E-mail
email; [email protected].
MTN Nigeria Website
You can use the customer feedback form on the MTN Nigeria official website,mtnonline.com
MTN Nigeria Twitter Handle
MTN Nigeria Twitter handle is https://twitter.com/MTNNG
MTN Nigeria Facebook
MTN Nigeria Facebook is https://www.facebook.com/MTNLoaded
MTN Nigeria Instagram
MTN Nigeria (@mtnng)
Airtel already follows suit by rolling her own Airtel Nigeria Customer Whatsapp Numbers and we sure write about that in the next post.